Unable to confirm new account - can’t get sms messages

[pocomar]

I just purchased a new mobile account and I’m trying to set it up.  The problem is that it’s in a device on my boat (yachtsense link).  The device has no capability to receive sms messages.   Is there any other way to get my account confirmed so I can use the mobile app to manage my account?

[pocomar]

I tried the resend option.   After clicking it 3 times it just bounces me back to the start.  Does not send an email code.  Will try to open a ticket. 

[computergeek541]

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@pocomar wrote:

I just purchased a new mobile account and I’m trying to set it up.  The problem is that it’s in a device on my boat (yachtsense link).  The device has no capability to receive sms messages.   Is there any other way to get my account confirmed so I can use the mobile app to manage my account?

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If you select the didn't get code/resend code option, does it allow you to send the code to either by e-mail or through a phone call?

[Chalupa_Batman]

Hello @pocomar 

You should have an option to send it to your email. Click on Didn't get code and Email should be there. If not, please create a ticket by clicking on the chat bot and entering Customer Service. 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437