Unable to complete payment to active public mobile sim card-would like to talk to an agent.

[Bhobson]

Purchased a public mobile sim card, and when on the payment page where I fill in card details to pay for my new plan, I keep getting the message: "We were not able to process your payment. Make sure all information is correct or try again with a different card"

However, the card in question still functions perfectly, and I can use it for other vendors. I do not have an alternative card, and really want to switch to public mobile-how can I active my account and switch to public?

[dust2dust]

@softech- I said or. I would obviously very much doubt Public would use Rogers. But they are attached to the chain.

[softech]

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@dust2dust wrote:

Of course. Ok now we know Public or your bank or your credit card go through Rogers.

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@dust2dust  Public uses Rogers????  I guess Rogers must have a better system than Telus or Bell then

[softech]

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@Bhobson wrote:

Apparently my bank's online banking services are currently down, and so no payments can be processed anywhere, so I think that's what the issue is!

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What bank is that?  

I wonder why bank or Credit card do not use more than one provider

[dust2dust]

Of course. Ok now we know Public or your bank or your credit card go through Rogers.

[Bhobson · Accepted solution]

Apparently my bank's online banking services are currently down, and so no payments can be processed anywhere, so I think that's what the issue is!

[So much for redundancy on the internet 😢 .... Luddite]

[dabr]

@Bhobson   Are you able to purchase a voucher available from most major retailers or gas stations?  Also online seller like recharge.com can email a voucher link quickly but there's an extra fee for the service.

edit:  Have you tried another browser instead too? Maybe Chrome?

[Bhobson]

Tried it-doesn't help.

[Bhobson]

Trying this now!

[Bhobson]

Paying for activation-no autofill, I've checked and re-checked the entry, and it is all correct.

[dust2dust]

Are you at the point of paying for activation? Any autofill? Trailing or leading spaces?

Or are you just trying to renew your plan?

[BKNS27]

@Bhobson 

Try clearing the cache and cookie on your browser and go incognito then try putting the information in.