Unable to change subscription

[Cormerdamus]

Long story short, I googled whether or not my new phone was Esim compatible instead of using Public Mobile's option to check.

I purchased an Esim plan, but can't activate my account because my phone turns out to not be Esim compatible as the information I got was incorrect. 

I really don't care about getting the money back - I just don't want to have to create a new email address just so I can stay with Public Mobile.

But because I can't activate my account, I'm unable to login to do anything else including changing my plan type. 

(This is a different account associated with an old email address that's been hacked, so it's the only reason I'm able to post this message). 

Help?

[softech]

@Cormerdamus don't activate again of PM already chanrged you earlier.  As said above, open ticket with support and they will arrange the change sim for you 

[Handy1 · Accepted solution]

@Cormerdamus  Please submit ticket with support to help assist in this case . And have them swap the  SIM card number for you . And finish the activation 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Cormerdamus]

I've already purchased the physical SIM, I can't activate it because my account itself is stuck on wanting to activate the E-SIM plan I've already purchased. 

If I attempt to log in at all, it asks me to finish activating the E-SIM plan, then tells me my phone isn't E-SIM Compatible and sends me back to the log in screen again. 

The purchase has already come off my credit card too - so it's just stuck there in Limbo. 

[Handy1]

@Cormerdamus  You can get a physical SIM card and activate it . 

[softech]

@Cormerdamus

 did you activate yet and PM charged you?

if so, no worry, you just need to get a physical PM sim from Telus or Koodo stores and message support to help to change sim for you to complete the activation

            https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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