Unable to View Plan Details or Change Plan

[NickelBomber]

Greetings,

I'm trying to determine if I can make phone calls to the USA but I'm having troubles accessing my plan details page. After navigating to My Accont and selecting the "Plan Details" or "Plan and Add-ons" options I recieve a Generic Error screen (see attached screenshot). Does anyone know how to resolve this error?

Thanks in advance!

[Mary_M]

Hey @ickelBomber,

thank you for reaching out to us regarding your self-serve account login!

Can you please try to clear your browser's cache/cookie and try logging in again? It should work but please feel free to send us a private message if needed 🙂

Cheers,

Mary

[will13am]

@NickelBomber, if you are having account problems, I suggest sending a private message to the moderator team to investigate.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...