Unable to Port my number

[at11]

I initiated a new plan and requested number transfer. 

I validated through app but still see no active account with Public mobile. I can't receive messages from my old provider or getting connecting to the new account.

Any ideas or pointers that would help me trouble shoot this problem ? Thanks.

[at11]

Hi, I had to install the new esim ($5 + tax) by purchasing from website. For some reason the old e-sim from public mobile didn't work as expected. The thread is now resolved.

[hTideGnow]

HI @at11 

is the sim card from the old carrier still working?  you said you can't receive message from old provider, so you didn't receive the porting authorization text from from yet?

there is a porting team in PM that can confirm if the porting was done correctly.   I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Handy1]

@at11  Try the public mobile sim in the phone and reboot the device if still no luck contact support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

so, you replied yes to your old provider?

in this case, it is the sim issue.  The sim not properly system on the system.  Ask PM to help.  You can't open ticket with PM with Chatbot yet, message them here instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437