USA Roaming

[Gzhao3]

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

[dust2dust]

@jim_h- There are many variables with phones. So if some variables are a certain way with a phone then how would the provider know what to do. Buying add-ons is 2 steps: add money then buy add-on. Using roaming data requires the roaming setting to be on. Then also some phones might be set on manual network. Change it T-Mobile and it should work.

Did your data work fine at home? Did you get the welcome to the US text when you arrived?

[jim_h]

It didn't work at all. I went to a t-mobile store and purchased a travel card. I feel like I shouldn't have to mess with settings to make this work. Or spend half a day looking for help in the community. If no refund is given, I will not purchase this again.   The phone is an Umidigi Bison.

[pkaraa]

Were you connected to correct provider and available towers in your area while you were in US.

There is no refund on pre-paid services at PM, still if you feel that you did everything to connect to the right provider in the area and still the data services were a no-go then contact support agents to get further steps on this issue.

[hairbag1]

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@Gzhao3 wrote:

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Were you able to connect some of the time then ? What kinda phone are you using when you're there ?

I wonder if the recent phasing out of 3G in alot of areas, has affected your experience while in USA.

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[JL9]

You can connect with a CSA although there are no guarantees, it would be a case by case basis, whether it was a PM error or customer error, etc etc

[jim_h]

I had the same issue with my purchase as well. If they can't provide something that works. A refund should not be an issue 

[BKNS27]

@Gzhao3 

Are you connected to T-Mobile or AT&T cellular network? It needs to be one of the 2 to work.

Unfortunately, PM is a prepaid plan so there are no refund but worth a try and contact a CS_Agent to see if they will offer you a refund.

[JK8 · Accepted solution]

@Gzhao3 

Public Mobile is prepaid so there are usually no refunds. You will have to plead your case to an agent and maybe ask for a credit to your account.

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