US rooming

[Dave7917]

Hi, I purchased odd-ons  the US rooming call but still I can not call to the US, it says I do not have enough minutes, can anyone please help me 

[DDM69]

[dust2dust]

Roaming is only for when in the states. You need the 1000 minutes add-on. Maybe support will switch it around for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Handy1- Not really fair to add information that subsequent posts had replied with. Very close timing though so....

[Handy1]

@Dave7917  Double check you got the right add on first . Then reboot your phone and connect to T mobile or AT&T 

Add if you picked the wrong add on by accident please use this direct link to support to see if they can reverse it for you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[DennyCrane]

US roaming add-on's are for use IN the US, not for use in Canada. To call the US from Canada you'll need a US Long Distance add-on.