US roaming addon doesn't work.

[gnordoff]

I'm home now back in Canada. I drove from BC through the top part of the US back to Ontario. My phone, S10+ plan and addon would not work unless I re-booted the phone everytime I needed to use it. The service was off most of my trip accross the US. I want a refund. It's not the phone but the addon service.

[whale66]

I went to the US (Boston) twice this summer.....both times I purchased the US talk & text bundle along with the US roaming data add on & BOTH times I literally had NO signal for about 80% of the time I was there. It was especially bad once we got into northern NB & crossed into the US, a place where access to data, messages etc is kind of important. Both times the people I was with had NO issues with any of this (not PM customers).

So according to reply above: PM US add-on is Not reliable anymore due to US shutting down 3G network.

If the add-on is NOT reliable then why are you selling it? Why are we paying for something that does not work???

[gnordoff]

The reason I had to re-boot the phone everytime I wanted to use it, is because T-Mobile in the US would not transfer my IMEI number from one tower to the next.

[Meow]

PM US add-on is Not reliable anymore due to US shutting down 3G network.

[softech · Accepted solution]

@gnordoff  Not sure why you need to reboot every time.

But you can open a ticket with PM Support and discuss with them about your experience.  Depends on the usage, they will work out some kind of compensation or a full refund.  So, open ticket and check with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there