US plan

[oonakayak]

I can’t connect to us and Germany.  My account shows plenty of time left.

[DDM69]

@oonakayak 

What long distance plan do you have?  You don't seem like you actually want help when you don't answer the questions that are asked of you.

[DDM69]

@oonakayak 

You are not giving us specific details.  What add on did you purchase?  A month ago you had problems calling US and Germany.  You may not be purchasing the proper add on.  If you want assistance here, you need to give us as much information as possible.  Public Mobile is self serve.  Most things need to be done by you...with help from other customers here, when possible.

[will13am]

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@oonakayak wrote:

Call from Canada to US number

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Did you buy the 1000 US long distance minutes add-on as @DDM69 has shown in the screen cap?  

[oonakayak]

Call from Canada to US number

[DDM69]

@oonakayak 

Can you post a screenshot so we can see what you purchased specifically?  Which add on did you pay for?

Do not post any personal information.  
This is a public forum.  

[computergeek541]

@oonakayak 

Please advise as.to.which add-on was purchased.  Also, are you trying to make the calls from U.S. or from Canada?

[softech]

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@oonakayak wrote:

I paid for US caLLING TWICE. Can't call. Don't call for my tickets. Very frustrateds.  Cancelling is the next option.

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@oonakayak 

We are just customers here but we try to help

did you put a 1 in front of the 10 digits?  which US area you are calling?

also, login to My Account again using Incognito mode and confirm if you see the US Long Distance addon showing up on your My Add-ons list there

[oonakayak]

I paid for US caLLING TWICE. Can't call. Don't call for my tickets. Very frustrateds.  Cancelling is the next option.

[will13am]

@oonakayak , did you buy the US long distance calling add-on?  That is required to call the US from Canada.  

[oonakayak]

I have paid twice for call to the US and still get denied service.

[oonakayak]

Nothing seems to work for me. turn on and of my phone, resetting, all is a pain and still nothing works.  Feeling ripped off. Paying for a service and not receiving it.

[softech]

@oonakayak   are you trying to call US and Germany?  what Long distance addon you have?

[oonakayak]

No luck.  Now I will try to get a ticket. What a pain.  

[hTideGnow]

HI @oonakayak   US and Germany?

are you making long distance call ?   are you using the holiday bonus? or you are using the add-on  you bought?  If you buying, there are in fact two different LD add-on to buy , a US only one and the International LD add-on

[hairbag1]

@oonakayak 

log in on a laptop and try this to confirm if you have calling minutes to those countrys available...