03-26-2021 11:48 PM - edited 01-06-2022 01:35 AM
We made an $8 add on for calls for 10 days to the USA. Can't complete the call - won't go through and 2 days have been wasted. Can't talk to anyone regarding this. We have $48 credit after paying for that add on so that's not the issue. Anyone?!
We have turned the phone off and on, checked settings all okay.
Thanks
Solved! Go to Solution.
03-27-2021 02:47 PM
I'm aware there's no $48 add-on.
Simply trying to provide additional information to help the original poster with the add-on process.
@Elisabeth2 , have things been rectified?
03-27-2021 01:52 PM
@crustylady wrote:
Where the original poster originally said they have a $48 credit, it seemed to me it might have been possible they added funds to the account, but DIDN'T select the add-on to complete the process.
That's why I provided the add-on process provided by the Public Mobile help article.
@crustylady With a $48 credit, it isn't possible that the person didn't complete the 2 step process that I thinki you're talking about. There's no $48 add-on. When money is in the account, it's not a 2 step process. Going through thte add-on process once buys it and adds it. The wrong add-on was purchased.
03-27-2021 08:11 AM
03-27-2021 08:08 AM - edited 03-27-2021 09:23 AM
Where the original poster originally said they have a $48 credit, it seemed to me it might have been possible they added funds to the account, but DIDN'T select the add-on to complete the process.
That's why I provided the add-on process provided by the Public Mobile help article.
03-27-2021 02:59 AM
@crustylady The issue isn't not knowing how to buy add-ons. The wrong add-on was purchased.
03-27-2021 12:13 AM
Here's how to add the add ons:
https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve
03-26-2021 11:51 PM - edited 03-26-2021 11:52 PM
@Elisabeth2 , are you roaming in the US or trying to call to the US from Canada. If the latter, then you need to get the US long distance add-on. The US roaming add-on only works while traveling in the US.
03-26-2021 11:50 PM - edited 03-26-2021 11:53 PM
It appears you have purchased the USA roaming add-on which is used when you are travelling within the USA and looking to make calls.
EDIT:
To call USA from Canada, you need to purchase the US calling add on:
1000 U.S. Long Distance Minutes - $15