US Roaming

[Deann58]

I purchased an additional package just before first US add on expired. Site shows purchase but have no service, phone or texts and get message that I need to add service.  What can I do? Thanks 

[Yummy]

What US add-on packages did you buy?

You cannot have 2 same packages at the same time. To purchase another one requires wait period of 24 hours.

According to Public Mobile:

PM will have T-mobile 2G network for US talk. Try to manually connect to T-mobile.

Roaming is for Data only. Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

[Handy1 · Accepted solution]

@Deann58  You have to buy a different add on then current one  and not before it expires or have 12 hours after it expires for same add on 

you may need support to fix this for you now 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.