What plan did you buy that worked for you?
To get refund:
Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You’ll need to be logged into your Community account for the link to work.
Be ready to provide account information to CSA to confirm your identity.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
Try manually selecting either of AT&T or T-Mobile, whichever works best for you,
and Rebooting device..
and ensure the Add-ons in your account ?
I bought a U.S. roaming plan when in Maui and it didn’t seem to work. I bought a different plan and it seems to work. How do I get a refund on my first purchase
@Aussie1 - if you still see the $'s in your Available Funds area in your self serve account than the 1st addon was not actually successfully added to your account.
So best to leave those $'s there as they will be used first on your next plan renewal.
If the $'s are not showing in your Available Funds area, and this was an mistake purchase you can submit a ticket to the Customer Support Agents (CSA) and see if they can add those funds to your Available Funds area (rather than a credit). At least the money gets back to you that way regardless.
Are you still in Maui? first of all, US Roaming works there:
Also, did you try both AT&T and T-Mobile? what is the error message? are you getting the Roaming data as well or just Talk?
if you are already back in Canada and would like to ask for refund, you have a chance as long as you can show you didn't use it
To open ticket with PM:
open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):