Self Serve purchase add on

[Sara9]

I am trying to use the Self serve 611 to purchase an add on for long distance and it requires my Pin number which I do not have. How do I find my PIN number?

[Zyl]

@Sara9, the pin number is the 4-digit Account Pin number that you have created when you were activating your Public Moible SIM card to set up the account.  If you no longer remember it, you would need to contact the customer service from Public Mobile for them to reset it for you.   The best way to reach them is to send them a private message by clicking on the icon that looks like an envelope that says "Messages" when you hover your mouse over it. And then click on an icon that looks like a pen inside a box to compose the private message and write "CS_Agent" in the "Send to" field and the issue as well as the details of your issue in the "Message subject" and "Message box" text boxes respectively. This is the only way to reach them as they cannot be reached via phone or email and you should receive an answer from them shortly.

In the meantime, you can log onto "My Account" to purchase add-on's there. 

[darlicious]

@Sara9 

Not all long distance add ons are available for purchase thru 611. You may still have your 4 digit account pin #  in a text from 611 shortly after activation in your phone still. Otherwise you have to reset it by contacting customer support and answering one extra verification questions. Here are your 611 options.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Sara9  If you want it quick , login to My Account and buy it there.  Make sure you remember buying add-on is a 2 steps process:  1. you load enough fund first and then 2. buy add-on

For the PIN, PM might have sent you the PIN in the beginning when you join via SMS.  Check if you can find it.

If not, you will have to reset with PM Support 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

 Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[VIP_Tech]

Hi @Sara9 

Log in to your Self-Serve  then  Purchase Add-Ons through Self Serve (publicmobile.ca)

[VIP_Tech]

Hi @Sara9 

get in touch with  Customer Support Agent (publicmobile.ca)

will reset 4 digit pin.

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