@Rfrise, add-on purchase is a two step process as showin in the illustration in the thread linked below. As noted, please confirm that the add-on was initally purchased correctly.
If there were issues with using the add-ons that were initially purchased, you will need to reach out to the moderator team for an account credit. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
Is your roaming working now? Can you get to your self service account? Does the $40 show on your transaction history? Do you have Available Funds showing?
