US Roaming Packs - Can't Call Back To Canada?

[bluejaywpg]

Back in March, I went south of the border, bought the US Roaming talk text & 3 GB data pack, & tried calling a place back to my home city in Canada.  When I tried, the call was not completed.  I forget what exactly happened if there was a message, beeping, silence, or what.

I had no issues with calls & texts to US-based numbers.

Does this mean calls from the US back to Canada are not included with the pack?

[softech]

@bluejaywpg   I guess you probably know, install VoIP app TextNow as a backup on you travel.  TextNow allows you to make free call to Canada/US as long as you have Wifi or Mobile Data

[bluejaywpg]

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@hairbag1 wrote:

@bluejaywpg 

if you were able to call / text other US numbers while in US...that suggests that the Roaming add-on was successfully added to your account and was working as expected. You don't say if you tried multiple Cdn numbers or just one. With the add-on in place and whilst you're in US, you should be able to call most any Cdn or US number.   Could be there was a local outage in the community that you tried to call...tough to tell now.

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I had only tried the 1 number, & I didn't try extensively because I ended up using a different form of communication when calling failed to work.  On the next trip, if I call home again & it fails, I will note more details.

[hairbag1]

@bluejaywpg 

if you were able to call / text other US numbers while in US...that suggests that the Roaming add-on was successfully added to your account and was working as expected. You don't say if you tried multiple Cdn numbers or just one. With the add-on in place and whilst you're in US, you should be able to call most any Cdn or US number.   Could be there was a local outage in the community that you tried to call...tough to tell now.

[bluejaywpg]

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@softech wrote:

@bluejaywpg   calling back to Canada is included in the US roaming Talk/Text or Bundle

did you dial 1 in front of the 10 digits?

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@softech I checked my call log & it looks like I did dial the 1 before the other 10 digits.

[DennyCrane]

It does. I've done it many times. If calls worked in the US they should have worked back to Canada. 

[Handy1]

@bluejaywpg US roaming talk text and data . Will not only allow you to use your phone normally in the US . But to call back home to Canada also . You have to make sure your connected to T mobile for the call to work 

[softech]

@bluejaywpg   calling back to Canada is included in the US roaming Talk/Text or Bundle

did you dial 1 in front of the 10 digits?