US Roam-Talk Txt 3 GB Data(15d). I cannot purchase this add on.

[Raj25]

Hi,

I am trying to purchase this add-on US Roam-Talk Txt 3 GB Data(15d).  I have the available funds, and I understand it is a kind of two-way process. One has to purchase it from the bucket fund. However, whenever I try this it does not deduct the amount and no add-ons are included.

Thank you.

[Raj25]

Okay, I will wait for the response. 

Thank you!

[softech]

@Raj25 

if the first set just expired, yes, you have to wait 24 hours or yes, support can help you to buy without the wait

they usually reply on the same day but since it is a bit late, it could be tomorrow morning before they will reply

[Raj25]

Hi,

It is a re-buy and not a first-time buying case.

Thank you!

[softech]

hi @Raj25 

first time buying or you re-buy after the first 15-day just expired?

if you are not re-buying, you dont need to write to agent

[Raj25]

Hi,

I sent a PM to the link you shared, however, no one responded. Does it usually take time?

Thank you!

[Raj25]

I have sent a message to the support using the link you provided. Thank you!

[Handy1]

@Raj25  Is this a re-buy of the very same US add on ? If it is you need to wait 24 hours after the first one ends . That or chose a different US add on . Only support can apply it back to back of very same US add on back to back without the 24 hour wait 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437