US ROAMING

[vhallam]

I have been trying to ask the MODERATOR TEAM, for a couple of days and no one is responding to me.

I purchased the add on for Talk, Text, and Data for US roaming, but nothing worked at all!

Can I get a refund or my money paid transfered over to regualar billing.

Grrrr...unhappy customer right now.

[Triguy]

Did you make sure to purchase it and add it to your account ?  You also need to enable roaming.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

[tsparkle21]

Did you turn your cellular roaming on when you went abroad?

[Jb456]

Open a ticket see if they can assist you. They will look into it!