US ROAMING on $10 plan of 30 days -Phone not allowing to talk even locally

[deepakkumar]

Hi,

I purchased US roaming today and now when I am making calls while still in Toronto it says I do not have talk feature and need to change the plan.

I have minutes remaining on the add on's I bought and paid for.

Leaving for USA tonight and needs to get this FIXED Please.

I am on a 10$ plan for 30 days though. Do I need to change it ?

Deepak

[dabr]

@deepakkumar  Yes it looks like you've bought add-ons which allow you to call internationally while in Canada as suggested by @GinYVR .  You'll need to purchase the US roaming add-on (select which add-on is best suited for your travel, bcause there are 3 options).  Also remember to buy them the day you are leaving because they are only good for 10 days starting from the moment you purchase.

Edit: You posted new info while I was typing this information, so you have the US add-on too, but remember the expiry dates for your travel.  Also enable roaming on your phone and select either AT&T or T-Mobile when you get to the US.

[deepakkumar]

Hi,

My add on are following :

My Add-ons

200 min US and Canada Long Distance

400 min Intl Long Distance (Incl Canada & US)

500 min Canada-Wide Long Distance

US Roaming - Unlimited Talk (10-day)

US Roaming - Unlimited Text (10-day)

[GinYVR]

@deepakkumarIt looks like you haven't bought the US roaming package yet. You have bought packages for more minutes for Canadian talk and also International calling.. but it doesn't look like you have the US roaming package. Yes both packages only work in Canada and will not work in the US.

[deepakkumar]

Current status of my account under $10.00 plan (30 days)::

• Data & Add-Ons	Amount Used
  400 min Intl Long Distance (Incl Canada & US)	145  /  400 MIN
  50 International Outgoing Texts and Unlimited Incoming Texts	1  /  50 Unit
  500 min Canada-Wide Long Distance	192  /  500 MIN
  Limited Canada-Wide Talk	34  /  50 MIN

[deepakkumar]

Do I still need to change the plan  from existing $10 to other with unlimited talk time ?

So the payments I made earlier for the add on minutes are of no use when I am in USA ?

[deepakkumar]

Chak Do fatey,

Hi,

What is the status of these minutes under my plan :

Voice Minutes

Name	Voice Limit	# of Minutes Used	Remaining Minutes	Status
500 min Canada-Wide Long Distance	500	192	308	Active
Limited Canada-Wide Talk	50	34	16	Active

Text Messages

Name	Text Limit	# of Texts Used	Remaining Text Messages	Status
50 International Outgoing Texts and Unlimited Incoming Texts	50	1	49	Active

Talk Add-ons

Name	Talk Minute Limit*	Talk Minutes Used**	Talk Minutes Left	Status
400 min Intl Long Distance (Incl Canada & US)	400	145	255	Active

[chukdefatey]

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@deepakkumar wrote:

Hi,

I purchased US roaming today and now when I am making calls while still in Toronto it says I do not have talk feature and need to change the plan.

I have minutes remaining on the add on's I bought and paid for.

Leaving for USA tonight and needs to get this FIXED Please.

I am on a 10$ plan for 30 days though. Do I need to change it ?

Deepak

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The $10 Plan only has 50 Canadian minutes of outgoing & incoming calls, so you sure you have minutes left? Log into your self serve account at publicmobile.ca to see if you have used them up or not.

[GinYVR]

@deepakkumarTry the Hail mary move of Lost /Stolen trick and see if a reset of your plan on the Public Mobile side would make things better.

[deepakkumar]

Hi,

Thanks.

Renewal date is Sept. 3 and it is pre-pay so all money is paid in advance to Public Mobile.

Deepak

[GinYVR]

@deepakkumarWhen is your renewal date? Can you log into your selfserve account and make sure your base plan is active?

Do note if you contact the moderators.. it will probably take them 48 hours + to get back to you. That's the price we all pay for cheaper service.

Please remove your personal identifiable information as this is a public forum, where even people who are not logged in can see.