US Data 1gb roaming

[Doyle_114]

Hi all,

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

Plz halp!

The issue has been resolved after chatting with the mods. Thanks for the responses!

[computergeek541]

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@ShawnC13 wrote:

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@computergeek541 wrote:

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Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

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Good catch @computergeek541  been a long day and didn't pay attention to that part

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We've all done it before.

[ShawnC13]

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@computergeek541 wrote:

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@Doyle_114 wrote:

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

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Good catch @computergeek541  been a long day and didn't pay attention to that part

[computergeek541]

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@Doyle_114 wrote:

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

[hairbag1]

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@Doyle_114 wrote:

Hi all,

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

Plz halp!

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Ensure roaming is enabled. Cycle phone off / on. Manually select either of T-Mobile or AT&T..whichever works best.

[Dunkman]

@Doyle_114 

A few things to try:

Make sure the data roaming is turned on. 

Toggle airplane mode on, wait a few minutes and then toggle off. 

Manually select with AT&T or T mobile or vice versa.  

[ShawnC13]

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@Doyle_114 wrote:

Hi all,

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

Plz halp!

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Make sure data roaming is turned on and can you go in and manually select AT&T or T~Mobile as the network?  Have you had data with PM before?