UNABLE TO MAKE CARD PAYMENT
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03-20-2020 02:25 PM - edited 01-05-2022 11:11 AM
IT SAYS ERROR.
ALSO WHY ITS CHARGING 1 $ IN USD.MY BANK MERCHANT SAYS IT CHARGES AND RETURNS 1$ IN USD
I WANT TO RECHARGE MY ACCOUNT
MY EMAIL- *****************
NUMBER- **********- PLS HELP ASAP
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03-25-2020 10:09 PM
Make sure your address for the card you’re trying to use is the same as the public mobile billing address
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03-25-2020 10:06 PM
Make sure the card you’re trying to use has the same address as your public account for billing
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03-25-2020 06:09 PM
I have tried to make a payment it is not working at all
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03-20-2020 03:53 PM
@devagupta It is unclear what you are wanting to do. Are you trying to reactivate an old account? Did you miss a payment? Is your phone currently not working?
Bank must be doing some weird charge and refund thing because of the payment your trying to make not going through?
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03-20-2020 02:35 PM - edited 03-20-2020 03:16 PM
Please remove your personal information from the post @devagupta. Is this your cycle renewal date ? Are your services working properly? If they are, do nothing. The PM renewal process goes suspended, then expired, the payment comes out at 2am est, and the plan resets for the next cycle. Keep an eye out for your 611 payment thankyou message tomorrow.
If your account is suspended, and your service not working, then you
may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or You can also use 611 to make your payment.:
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.
Let us know if it works. Thanks
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03-20-2020 02:35 PM
Please contact moderators
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
And remove your info
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03-20-2020 02:29 PM - edited 03-20-2020 02:39 PM
@devagupta...Click the 3 little dots top right side to edit out this personal data. A villain could easily start process of taking over your account with this info.