Two payments one account.

[Caecaputo]

I checked my credit card transactions and I made a payment Dec 29/22 but then I noticed I have been charged again and it is pending from Dec 30/22. The second payment isn’t to my Public Mobile account but to Public Mobile Vancouver. Can you explain please?

[HALIMACS]

@Caecaputo 

It's quite likely that one of the charges has settled and the other one has not yet 'fallen off' the pending list on your credit card.

This is not uncommon.

To confirm, clear your systems cache and cookies, open an incognito tab, and log into self-serve and click on the payments tab to view your recent payments to the account.

(EDIT :  like @hTideGnow & @Meow  already indicated... 🤭 👊

[hTideGnow]

HI @Caecaputo   it's normal sometimes Public Mobile uses a different variation of the vendor name.  Worst case it used Koodo, but it was a valid charge

your pending charge should be a no concern.

Login to My Account , as long as you see only one transaction in the transaction history, you are good

[Meow]

If one charge is pending, give it a day-two and it should disappear. If not check your PM account transaction history for actual payments.

Are you on autopay or you pay manually every 30 days?

[softech]

@Caecaputo   the pending charge could be just a pending charge.  Contact credit card to confirm 

There have been couple posts during this holiday that the pending charges hanging there longer than usual.  But some confirmed with credit card that the pending charge was indeed pending charge and not a real charge.  Likely because of the holiday weekend, the pending charge has been staying  longer than usual

[walker1]

@Caecaputo 

You should reach out to a Customer Support Agent for information on that extra charge.  They might be able to give you a credit, if that second charge went through and it's not sitting in your Available Funds account.

Use the Chatbot Simon to get a service ticket started first.