Trying to update payment method- signup wants to activate my sim - constantly getting invalid sim

[PBCanada]

hi,

I am really frustrated.  😞

My credit card expired.

I am trying to update payment info.

Signin ONLY gives me activate sim card option.  Tried multiple browsers and different computers.

When I try to activate - i am getting invalid SIM card.

Please help.

[hTideGnow]

HI @PBCanada 

your sim card is ok, don't try to follow that button to "activate".  That error you got was just because PM system not recognize your login is current with your account.   You need support agent to help to sort it out

please  submit a ticket by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437