Troubleshooting

[brenda86]

I sent a ticket on Wednesday July 30,2025, I have bought a plan and want to transfer my number with this company. how ever I haven't recived a QR code in my email, all I got was a receipt of my purchase. When I log in though it wants me to pay again saying subscription expired.

So please I need help ASAP. anyone know long it will take for them to answer?

thank you

[computergeek541]

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@CS_Agent wrote:

Hi there!

How are you today? My name is Vlad and I just wanted to check if you still need our help. If the conversation is left unanswered for 24h, the system will automatically close it, however, if you need any assistance, our chatbot is available 24/7.  
 
Respectfully,
Vlad
Public Mobile CS_Agent

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This is a Community message forum thread rather than a support ticket.  This thread wouldn't get closed after 24 hours of inactivity.  I suggest contacting the customer by private message to discuss details about the account.

[CS_Agent]

Hi there!

How are you today? My name is Vlad and I just wanted to check if you still need our help. If the conversation is left unanswered for 24h, the system will automatically close it, however, if you need any assistance, our chatbot is available 24/7.  
 
Respectfully,
Vlad
Public Mobile CS_Agent

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ORNGNBLK]

@brenda86  Login in to your account and update the SIM card details to reflect the Physical card Number. This should allow service to resume via the physical sim.  Hope this helps

[brenda86]

I have done that and still no answer.

[hTideGnow]

hi @brenda86 

no, you don't need to pay again, you just need to login to your account properly

ask PM support to sort it out for you

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[brenda86]

So I got a SIM card now, thinking that would resolve my service issue but they want me to pay again which I just payed 3 days ago.

Literally this costumer service needs to be upgraded. like to be able to speak to someone at least through the phone, instead of waiting 4 days and still no answer.

again, I got my phone number transferred with the help of NO ONE, but I didn't give up and was able to fix that part. But the ESIM is useless, still had issues with that, so I went to a store and just brought a SIM card. Now they want me to pay another $45 because it says its subscription is expired which doesn't make sense.  if I pay they say I can't get a refund.... 

DO BETTER!!!!!!!!

not impressed Public Mobile.

[hTideGnow]

hi @brenda86 

did you use the Public Mobile app? All activation needs to use the Public Mobile app for phone number setup.  Please download and login the app to complete. 

If you already used the app and go to Step 6, then check if the Sim Manager shows a Public Mobile eSIM and enable it

[CSA_PM]

Hello @ brenda86,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@brenda86 

sound like you have not completed the activation.  Did you just go through the Subscription on browser and didn't use the Public Mobile app at all?  If you only used the browser for subscribing, you were only half way there.   You need to go to the Play Store and download Public Mobile app, login and complete the rest of the step.  It will ask you if you need to transfer the number , make sure you provide the account number of the old carrier