Trouble with transfer number

[Daryna2012]

I got sms, may be i am enter wrong MEID. Where i can change it?

[hTideGnow]

HI @Daryna2012 

There is no MEID to enter.  Some people used IMEI but there usually gave problem.  Please provide your old carrier's acocunt number.  

PM porting support team can help to update that.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[slusagm]

don't use MEID or IMEI, you should use account number , the one with your old carrier

just ask PM to help.   Use the orange Chatbot on lower right to open ticket.  Thype Submit ticket and click Contact Us and to go to ticket open window