Trouble paying bill due to Covid

[sidhu326]

Is public mobile offering any support or help to those that are having trouble paying their bills like me? I know that other cell phone providers are and I am hoping that public mobile is too.

[computergeek541]

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@jonnydoo wrote:

Sounds like it’s case by case, hope everything works out.

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Public Mobile sent out an e-mail messages to some potentially affected customers asking them to contact the moderators if help was needed. I would consider it to be a one-time thing and there could be some criteria such as length of customer's tenure, price of plan, number of accounts that the same person has, etc., but I'm only speculating when it comes to those criteria.

[jonnydoo]

Sounds like it’s case by case, hope everything works out.

[computergeek541]

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@sidhu326 wrote:

Is public mobile offering any support or help to those that are having trouble paying their bills like me? I know that other cell phone providers are and I am hoping that public mobile is too.

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on a case-by-case basis

[popping]

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@sidhu326 wrote:

Is public mobile offering any support or help to those that are having trouble paying their bills like me? I know that other cell phone providers are and I am hoping that public mobile is too.

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Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save