Traveling in the USA

[JonR]

How long after I purchase US roam g package before it is activated and can be used?

[softech]

@JonR   glad it works!!

Enjoy your trip

[JonR]

i turned off the phone, removed the sim, turned it back on, replaced the sim and connected to T mobile. Got it working now.

thanks

[softech · Accepted solution]

@JonR   try to make sure data works first

reboot the phone once

Then make sure you can connect to T-Mobile, you might want to manually pick T-Mobile if it is unable to connect with "Automatic" network setting

then make sure Roaming Mobile Data is enabled.

[if in doubt reboot, eh ................ Luddite]

[JonR]

not at all. I’ve just purchased it 15-20 minutes ago.

[Handy1]

@JonR @Are you on a iPhone or android 3dots on android or your square window button on iPhone 

[softech]

@JonR usually, you can click the 3 dots on the top right of the browser and select Incognito tab to launch it, then use that new window to login My Account

Or you can also click the refresh spinner on the bottom left of the add-on section , that would force a refresh of the add-on and usage as well

https://selfserve.publicmobile.ca/en/account/overview

You got the package, so, you were ever able to use the roaming data? or not  at all?

[JonR]

It’s the first time I’ve purchased an add-on and no I don’t see it in the balance. I do have a receipt.

I purchased data, text and calls package. 
how do I sign in incognito?

I’ve tried to call and check my messages and neither will go through and the recording says all my data has been used for this period…….

[softech]

@JonR  did you use Incognito mode to login ?  It  is very important to use Incognito to assure you are reading the correct info

And , can you confirm if you only got roaming voice? or text and data?

So, you can connect to T-Mobile?  install of calling your voice mail, can you call anyone in Canada ?

[dust2dust]

Is this a re-buy? Do you see the amount you paid in your balance?

[JonR]

• Connected to T-mobile, logged out and back into my account and still not showing up. Can’t check the voicemail yet either. Do I need to restart my phone ?
• it’s an iPhone XR

[softech]

@JonR   could be just a browser cache issue and you might be reading off old cached info

Please login My Account again using Incognito mode

and can you use the roaming?  make sure you connect to T-Mobile.  Maybe manual connect

and which addon you got? talk? or data?

[JonR]

Ok Thanks

i purchased it today and have receipt but can’t see it under my account .

[Handy1]

@JonR @Starts right away 

[softech]

@JonR  roaming add-on starts once the purchase is completed, and it can be used immediately.

so, buy it only when you need it and ready to use.  The 10 days, 240 hours , timer starts right a way