07-13-2023 04:04 PM
I am traveling abroad in Europe and I am locked out of my public mobile account.
There is no public mobile roaming service available in Europe.
So:
This is creating significant issues with other two factor accounts.
Does anyone have a suggestion of how I can solve this issue ?
Thanks in advance.
Solved! Go to Solution.
07-14-2023 01:33 AM
@softech yes I'm there now.
Thanks for the suggestion.
That seems like a good idea.
Unfortunately it doesn't solve the problem of TFA for any other service through that number.
I wasn't fully aware of how much an issue this could be and will plan to setup forwarding before I leave in the future.
07-13-2023 05:51 PM
@bjw_ you are in Europe now?i
lf so, you cannot setup forwarding like from abroad
What you can do is to downloaded VoIP app TextNow. It will give you a new 10 digits Canadian number. Give it to your friends and ask them to call and text you with that new number. You will receive the calls and text as long as you have wifi or mobile data
07-13-2023 05:26 PM
Success ! Thank you softech.
Next step, I have to figure out how to forward my number and texts.
That was a huge help.
07-13-2023 04:28 PM - edited 07-13-2023 04:31 PM
you might be able to get the code via email. But you can you login with your original email for your My Account?
PM just changed to a new EverSafe login system and you need to complete the setup on this new system.
Have you login to My Account since EverSafe was introduced?
If you have already created an EverSafe id, you can ask the code to send to email instead. Login using the same email as the one you used for My Account,
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here: