Travel

[MelissaTerry]

Hey I live in Canada and have to 50 phone plan which is us/Canada min..

I am travelling to the Dominican at the end of month and want to use my phone down there, how do I go about setting it up so I have no issues once down there 

thanks in advance 

[VIP_Tech]

Hi @MelissaTerry 

public mobile not offer service in Dominican, but you can use that app Talkatone, also you will get Free canadian number,

Talkatone: Texting & Calling – Apps on Google Play

[darlicious]

@MelissaTerry 

For service in the Dominican Republic you will have to get a local sim card. Then you can use the following options for service with your pm sim card. If you also wish to use a text forwarding service then you must keep your pm sim card in a working phone that remains plugged in and on at all times in Canada.

Spoiler

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. Moderator/CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number  before you leave Canada.. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

@MelissaTerry  - Public Mobile does not provide calling/texting/data services outside of North America.

So when you are in the Dominican, you will need to use a wifi app (fongo/textnow/whatsapp) or obtain a local SIM card.

[softech · Accepted solution]

@MelissaTerry   PM does not offer roaming service in Dominican.   (they only have roaming for USA)

So, you wouldn't be able to use your PM service there.    

Best option is to buy a Prepaid Data SIM there and use VoIP app ,like TextNow , to make free calls back to Canada.  When you setup those VoIP app, they will give you a Canadian number, your friends here can call you on that "new" number and your app will ring as long as you have Wifi or Data. 

You can also set forwarding before your trip to have your PM number forwarded to that VoIP number so you won't miss any calls