@IronSnowBird wrote:
The moderator told me my Speakout number won't transfer to Public Mobile because it has a 604 area code. Has anyone else had a similar experience? I phoned Speakout and they didn't think it would be a problem. Is there a particular moderator that would know how to do the Speakout Transfer? No luck so far.
@IronSnowBird
As a former SpeakOut customer, although with a 250 area code, this doesn't make sense to me.
The big snag with porting from SpeakOut is that they don't have account numbers.
You probably want to talk to a SpeakOut CSR to confirm that this is still the case, but back in April 2017 the SO CSR told me that SpeakOut need the IMEI and PIN to be able to process the port request. If you have changed phones while being with SpeakOut it might be worthwhile to confirm with them what IMEI they have on file.
Make sure that you have a positive balance in your SO account / keep it active - it will close automatically when the port is complete.
Assuming that you are dealing with a failed port, a PM mod will need to resubmit your port request with the correct information.
In my case SpeakOut had put a 24 hour hold on the port, my port completed about 70 hours after I first initiated it. (I think it took me 5 tries to actually talk to a SO CSR, got kicked out of the line the 4 times before, and I spent about an hour on hold on the successful phone call. The PM side of that experience was refreshingly easy and nice in comparison.)
Good luck - hope this gets sorted for you asap!
