Transferring phone number to another city without old sim

[MrJ1983]

Hey all,

Just wondering if anyone's ever transferred their phone number without the old Sim? Originally was located in another city years ago, left that city and moved to another city as well as transferred to another company (at which point number was supposed to be transferred to current city, was told this would happen by new company). Now have switch to public and find out that number was never transferred from original city. Not sure what to do. Any help would be greatly appreciated. 

[MrJ1983]

Thank you so much! I truly appreciate the link and quick responses.

[MrJ1983]

Well thank you so much for the help. I truly appreciate it and the quick responses from the community and yourself. 

[softech · Accepted solution]

@MrJ1983 

Sorry, the Bell agent were wrong

numbers always tie with city and cannot be changed.  The area code plus the next 3 digits are tie with a specific city (and in fact tie with the carrier too, but you can port the number)

So, what Bell did was just ported in your number from Rogers.  The number never leave the city.  So, your client in another city will therefore have to call long distance to reach you to your old number

Again, number cannot "leave" a city, so PM or any carrier cannot help (Sorry, the porting team number you got earlier cannot help with that, please do not call)

your choice is either to get a new number (but it might affect others as well), or ask your client to reach you with a Long distance charge.  But your client can also use some free workaround.  Download VoIP app TextNow and he can call anywhere within Canada and US for free, so he can use the app to call your number for free

[MrJ1983]

Thanks for the reply. So I have a sim card with PM but originally my phone number was started with Roger's over 20 years ago in another city. I switched to bell and when I did that I was told they could move my number(maybe buy it out or something) to my current city. So when I switched from bell to public mobile a few years back, I just assumed it was located in my current city. My problem is I now have clients that don't have long distance calling (and are on landlines) so they cannot connect with me.

[Handy1]

@MrJ1983  Number sent to your in box or use this link to the community in box for the number 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[MrJ1983]

Thanks so much. I truly appreciate it. I've been trying to figure out what to do but have not found anything. 

[softech]

HI @MrJ1983 

The phone number can be transferred to another provider but the number can NEVER be transferred to another city.  The phone number also stays in the same city even the number was ported.  So, you might have trasnferred the number to another provider, but the number will stay on the same city.

Yes, if you have ported your number out, you can request to port it back into PM.  Honest, you don't really need to care the city of the phone number, as long as you can use the number to call in and receive calls and your friends can call you without trouble.

can you confirm if you already activated a line with PM yet?

You have requested porting back the number into PM?  If so, can your PM sim card connect to PM network? can you make outgoing calls and can you receive incoming calls?

[Handy1]

@MrJ1983  I’ll send you the porting team number you can get update on the port or they can also re trigger it if needed 

[hairbag1]

@MrJ1983 

if you ported your PM number away, it's been deactivated when the port was completed successfully. Now you need a new sim to start a new account.