Transferring number from Zoomer Wireless

[JULIA14]

I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you ! 🙂

[MKAY]

Try to port in using the Zoomer Wireless account number instead. And if you are using the an ESim use the second IMEI on your phone. Also Zoomer Wireless use's “Cityfone” as the provider. 

[Teo0321 · Accepted solution]

Hello,

I'm sorry to hear about the issue with the ESN/MEID and the transfer delay. To resolve this: Reach out to Public Mobile's customer support directly. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. This link will let you message them directly. I hope this helps, and your concern gets addressed soon! 😊

[NDesai]

@JULIA14 PM will not contact you regarding this issue. You will have to reach out to them to re-initiate the port in request. You can send them a private message from the link listed below in my signature.