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Transferring esim

Robin1122
Good Citizen / Bon Citoyen

I got a new iphone. How do I transfer my public esim so I can keep my phone number? 

4 REPLIES 4

Robin1122
Good Citizen / Bon Citoyen

Thank you! That’s great! 

Robin1122
Good Citizen / Bon Citoyen

Softech, will the system let me keep my existing Public Mobile phone number? 

@Robin1122 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new iPhone.  Click Account from the bottom, then click Purchase SIM Card and select eSIM

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

 

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

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