I would like to keep my existing public mobile number and transfer it over to my new Koodo account. However, my phone and PM sim card were lost so although my PM account is still active, I am not currently able to receive an SMS text to port the number over. When I called Koodo customer support, they told me they require PM to provide a code to release the number. What do I do?
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Contact customer support to "verbally" approve the port. But don't rush the port if you don't need to and you are in the rewards program. Many customers port out and are disappointed with the new service provider. They are even more disappointed when they realize the port automatically closes their pm account and they lose all rewards, add ons and balance.
Take the 2 weeks you are allowed to test the service and new phone out. If you are not happy you can cancel at no cost to you and just get a new pm sim card to swap in your account and just pick up where you left off. If you like koodo and the phone then port your number into koodo. You don't need active service to port to koodo just a current pm account.
@clevrkevr you are lucky that PM and Koodo are part of the Telus family and they might be able to help without the SIM to approval porting
Open a ticket with PM Support and ask for their help :
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there