Transferring Number

[Mobina]

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I don't want to lose my number and want to transfer it. If someone can help I would be thankful. 

[computergeek541]

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@Mobina wrote:

Thanks for replying. I tried to submit a ticket; however, I don't have the 19 digits behind the sim card. 

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I'm unsure as to why the system would be asking for your SIM card number. It should simply be asking you to log into your Public Mobile self serve account.  Since that step isn't working, send a private message to CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mobina]

Thanks for replying. I tried to submit a ticket; however, I don't have the 19 digits behind the sim card. 

[computergeek541 · Accepted solution]

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@Mobina wrote:

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I don't want to lose my number and want to transfer it. If someone can help I would be thankful. 

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Please use the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to contact a Public Mobile customer support agent.