Transferred line

[vera123]

Trouble receiving calls 

[HALIMACS · Accepted solution]

@vera123 

It’s something public mobile does not want users to post on the public form. (I know… silly policy, 🙄)

See the little envelope on the upper right?

There should be a little red number over it and if there is, go in there, and the phone number has been private messaged to you.

[Handy1]

@vera123  It’s a number you can call if you just tried to port a number to PM and missed the confirmation text to port 

sent it to you in community inbox 

[vera123]

Hello

What is the porting team phone number?

[porcupine]

porting issue 

[Handy1]

@vera123  

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port