Transferred SIM to new iPhone and not working

[KVV]

Just transferred our SIM card from one iPhone to another (unlocked) and it’s not working. It’s says “iPhone is not activated. If this continues to call the carrier”. Can anyone please help?

[Mark_C]

The Apple troubleshooting steps can be found here:

https://support.apple.com/en-ca/HT201407

There might be a find my iPhone activation lock on the phone. Or it could be an issue with the wifi connection. If those aren't the issues, it looks like you have to try restarting your phone. And, if that doesn't work you'll have to do a hard reset connected to the computer. 

[esjliv]

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@KVV wrote:

Just transferred our SIM card from one iPhone to another (unlocked) and it’s not working. It’s says “iPhone is not activated. If this continues to call the carrier”. Can anyone please help?

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@KVV 

So this SIM card had all its services working in the previous iphone, correct? If so, good. 

Then this means this is only a device issue to work out.

I have heard of some issues with Rogers in the past, that they said they unlocked it but really it was not...not sure if this is the case here. 

Can you try another working SIM into this phone to see if any network shows up? 

NOTE - Set up your phone number On your iPhone:

1. Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
2. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
3. In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
4. Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

[Imexgenie]

I am on IOS 15 and if you go into Settings, About section, scroll down to Carrier Lock, should say "No Sim restrictions", that means the phone is not locked.  Hope this helps.

Cheers,

Phil

[Anonymous]

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@KVV wrote:

correct... phone was unlocked over 24 hours ago from Rogers.

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@KVV 

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if your SIM card working and for that device not working you need to call back to Rogers to make sure the unlocked for you for Free.

[softech]

@KVV   Have your PM SIM in the iPhone, Connect your iPhone to a computer and launch iTune.  Download all the latest update and most importantly, download the latest Carrier profile.

[Anonymous]

@KVV 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

and try manually selecting network "3G ONLY"

for iPhone visit Here link 

or Here link 

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

can you try to manually select carrier.

[KVV]

thank you.  It is a second hand phone from my sister who had been using it.  It is not blacklisted.

[KVV]

correct... phone was unlocked over 24 hours ago from Rogers.

[Anonymous]

@KVV 

your device is unlock ?

try to do backup and Factory Reset

How to Factory Reset,

[hairbag1]

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@KVV wrote:

Just transferred our SIM card from one iPhone to another (unlocked) and it’s not working. It’s says “iPhone is not activated. If this continues to call the carrier”. Can anyone please help?

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If it's  a second-hand phone...make sure it's not been blacklisted or reported as stolen somewhere.

https://www.devicecheck.ca/check-status-device-canada/