Transfer number "not in service"

[vincedaneff]

Yesterday I transferred my number with Public Mobile. How long does it take to start receiving calls? Now when I call it says that "the number you have reached is not in service"?

[gblackma]

@vincedaneff if you ported from a voip or landline it can take up to 7 days for the port to complete.  Welcome to PM.  Stay safe.  

[azeemhaq]

Normally it takes 3-4 hours for number transfering process completion. Before porting your current operator might be asking for confirmation to make the process complete. check that if you responded to such messages. If still doesnt work then contact the moderator, by clicking the "?" at right bottom of the page, and you will get support to solve the problem.

Thanks.

[RossN · Accepted solution]

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@vincedaneff wrote:

Yesterday I transferred my number with Public Mobile. How long does it take to start receiving calls? Now when I call it says that "the number you have reached is not in service"?

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contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention port failure    check the envelope top right corner for a reply response time is 2 to 48 hours

[will13am]

@vincedaneff , it should only take 2-4 hours for a port to complete.  Your number port likely failed.  You should seek moderator team assistance to resubmit the number port.  Note that the sending carrier may be contacting you via text message to confirm your agreement to port.  Anyway, the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

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