Transfer my old number

[ghidey]

Can't get my number 

[esjliv]

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@ghidey wrote:

Can't get my number 

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@ghidey  - How "Old" is your number you are trying to transfer?

If your Public Mobile number/account has been in suspended/nonpay status for over 90 days, then you lost your phone number, account, access to Self Serve and any rewards.

Sorry, will not be able to get your number back, if this is your situation.

[HALIMACS]

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@ghidey wrote:

Can't get my number 

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@ghidey wrote:

Can't get my number 

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@ghidey 

Presuming you're not in the middle of porting from another provider here, if your "old number" was one which was originally supplied by Public Mobile (and not 'belonging' to another provider), you might want to try contacting a Customer Support Agent for direct assistance to try to attain that number.

This will, of course, only work if the number is not currently assigned to someone else and is available for selection.

There are NO GUARANTEES one can attain an old number - but there's no harm asking.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[BKNS27]

@ghidey 

Are you porting your old number to PM?

Can we get more detail of what you did?

[Anonymous]

@ghidey 

Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

Eligibility Check if your existing number is eligible to move visit Here link 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)