Transfer from prepaid Koodo => can't get ahold of an agent

[pgb2]

Hello there,

I got the 50GB US/Canada promotion but I can't transfer my number because I'm with prepaid Koodo and I cannot chat with an agent to assist. Basically the live chat doesn't seem to ever get an available agent and there is no queue.

What else can I do?

Thanks!

[pgb2]

Confirmed, I had to activate with a random number first. Now waiting for the transfer of my original Koodo number...

Thanks!

[_ToxicFire_]

Contact support by this link tell them what you need confirm your account and your good to go

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

 @pgb2 

yes , to transfer from Koodo Prepaid, getting a temp number first is needed. But you can wait for support official response 

[pgb2]

Thanks. It's creating a new number absolutely necessary?

I have already messaged a CS Agent.

[softech · Accepted solution]

@pgb2 

If you are porting in from Koodo prepaid, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.  To open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[TheSterlinger]

You will have to submit a ticket to a Public Mobile CS agent to get them to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@pgb2  Try this direct link to support to help transfer number for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437