Transfer esim to physical sim card
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2023 01:02 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2024 07:57 PM
@Carlo3 Yes it does
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2024 07:51 PM
Does this process retain my present number?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2023 01:07 PM
@Oti Once you have physical SIM card in hand go to your account profile page and SIM card swap the number
SIM SWAPPING profile tabs
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2023 01:05 PM - edited 08-28-2023 01:29 PM
@Oti wrote:Transfer esim to physical sim card
@Oti ,
Once you have a new SIM, follow these steps to update the SIM number associated with your account:
- Log in to the Public Mobile app (select + symbol on bottom left) or My Account
- Go to the ‘Profile’ tab
- Select the pencil icon next to your current SIM number
- Enter your the 16-digit code of your new SIM
- Select ‘Save Changes’
Or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number
If you have issues when trying to do this please submit a support ticket with Public Mobile Customer Support Agents (CSA) to request a SIM Swap:
At this link > Submit ticket for a SIM SWAP
Edit: Everyone else posted nice pictures for instructions! Nice! 😊
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2023 01:05 PM
You'll need to get a new hard sim, then you can update the sim number in self service area of your account.