Transfer esim to new phone

[tomasd]

I recently signed up for public mobile and then a week later I got a new phone. How do I transfer the esim to the new device?

[CFurga]

Worked fine for me, maybe this was added later. I didn't touch any thing with the old phone, just purchased a 2nd e-sim on the new phone, installed it, and the old phone disconnected from the network automatically.

[softech]

@v2k604 

To rebuy new eSIM, First, download the app on your new phone, click ⊕  or  ⧁  at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from there

[hTideGnow]

HI @v2k604 

download the app on your phone, go to Subscription & Addon and then Shop sim card, pick eSIM

but if your phone still accept physical sim, i suggest you to go back physical sim.  It is easier and free to change phone with physical sim

[v2k604]

I'm stuck on this now, all the support says you need to buy another eSIM on the app, but it's nowhere to be found.  How do I get a SIM/eSIM?

[softech]

@tomasd   No, no luck.  I message support and confirmed that at the moment, the system limitation still there, ie, you have to go back to physical sim  😞

[tomasd]

Thank you. I wrote support earlier and they didn't mention that option, in fact they specifically said it wasn't possible.  Where did you hear about this? Would you be able to share a link that I could provide to support when I contact them?

[softech]

@tomasd  you might be lucky!!!

look like new development as of today.  I see people posted saying support able to sell a new eSIM for $5 for used on new phone

So, please message support to confirm.  And if that is now doable, please reply here and let us know, and share the steps to do so.  Thanks

To message support:

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow · Accepted solution]

HI @tomasd  

get the sim card from Telus or Koodo store or Amazon 

Then go to My Account, Profile page, there is a sim card number there, click on it and you can update to the new sim card number.  Use a computer to go through that, someone reported issues using a phone.

[tomasd]

And how would I do that?

[tomasd]

Thanks, so how do I switch to a physical sim card?

[hTideGnow]

HI @tomasd   yes, there is no porting within same provider.  PM no longer swap numbers between 2 accounts now

So, in your case, there is really nothing you can do other than getting a physical sim

[tomasd]

But how would that work? Could I "port" my number from the current e-sim to the new e-sim? I've never heard of porting within the same carrier.

[CS_Agent]

Hi there.

And thanks for sharing your concern with our community, they are the best.

In case you still need more information, we kindly advise for you to double-check your inbox, on your community account, in case one of our customer services representatives has already replied to your private message.

Have a great rest of your day 😄

Public Mobile Team.

[pmbc]

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@tomasd wrote:

lol

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Good thing PM is prepaid! 😄

[tomasd]

lol

[softech]

@tomasd  I believe they will have the feature soon

how about carrying two phones in the mean time?

[tomasd]

Thanks, I guess my time with Public Mobile is going to be very short. I'll be porting away now. 

[softech]

@tomasd   sorry, it has been confirmed that no esim transfer to another phone , or even if the esim profile was deleted.  These functions will be available later, but not at the moment 😞 

you can message support again to confirm , you can message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[tomasd]

I can't do that, I have a different sim card in the physical slot. 

[softech]

@tomasd   sorry, at this momentn, eSIM cannot be transferred.  

If you are going with your new phone, you will need to change it back to Physical sim