10-26-2023 08:26 AM
10-26-2023 10:49 AM
it's a long-shot...but...just make certain the voucher is for Public Mobile. I've read cases where the sales person sold 'em a Telus or other voucher in error.
10-26-2023 08:37 AM
HI @Devonfleet1
Yes, you probably trying to open ticket using chatbot, please submit a ticket with CS Agent here using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-26-2023 08:31 AM
Bought it at my local store this is the first time having a issue but can never seem to submit a ticket always says oops error
10-26-2023 08:30 AM
Threw my account website and also over the phone
10-26-2023 08:30 AM - edited 10-26-2023 08:30 AM
Then definitely reach out to the customer support agents to provide the voucher particulars and they will apply it for you @Devonfleet1
To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here
You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
10-26-2023 08:29 AM
I bought the voucher 2 days ago
10-26-2023 08:29 AM
contact a CS Agent directly for help with this at the link blow. Are you trying to add it by dialing *611 or through the app or web site?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-26-2023 08:29 AM
@Devonfleet1 The chatbot is hit and miss, if it's not working for you send a private message to support via this link and watch your community inbox for a response. Where did you get the voucher?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-26-2023 08:28 AM - edited 10-26-2023 08:28 AM
sometimes payment vouchers, take up to 24 hours to become active.
The ticketing process is broken, and has been for about six months, regrettably.
If you need assistance from the customer support agents, here’s how to reach them:
To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here
You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.