04-03-2023 09:19 PM
Good Evening,
I have an invoice on my credit card for a call made on February 27, 2023 to the number 855-478-2542.
My first question, I do not see this number on my list of calls
How do I know this call is from my phone
I do not know anyone living in BC but I am being charged on my credit card.
Thirdly if it is in BC, my plan covers unlimited in Canada. Why the charge.
I would greatly appreciate your assistance in finding the answers. I just wanted to make sure this is not a fraud situation.
Thank you.
-Angèle
Solved! Go to Solution.
04-03-2023 10:09 PM - edited 04-03-2023 10:12 PM
@DennyCrane wrote:Yup. I'm surprised the system even allows that. Hopefully a mod can update it.
@DennyCrane , If Op doesn’t do it, an Oracle will fix it if one sees it.
04-03-2023 09:55 PM
Yup. I'm surprised the system even allows that. Hopefully a mod can update it.
04-03-2023 09:49 PM
@angelegiroux wrote:You are correct. It is the same number appearing on my previous bill. It never occured to me since I used to pay the same amount each month. It is not every day or in this case every month with a lower invoice. Thank you for feedback.
@angelegiroux , you gave yourself a self solution by mistake. I think you may have meant to give that to @softech ?
04-03-2023 09:35 PM
you are in Ontairo.
$16.95 is $15 + tax, . Your usual charge is $22.60 ($20 + tax). So, maybe there is another $5 rewards/credit you have?
Please login My Account and check the Payment history page. https://selfserve.publicmobile.ca/en/account/payment/payment-history PM should show clealry what charge is that there
Again, the 1.855 phone number does not cost you the $16.95. It must either be a regular reneal or you got a $15 add-on on that day
04-03-2023 09:33 PM
You are correct. It is the same number appearing on my previous bill. It never occured to me since I used to pay the same amount each month. It is not every day or in this case every month with a lower invoice. Thank you for feedback.
04-03-2023 09:28 PM
The charge is $16.95. My regular invoice is $22.60
04-03-2023 09:24 PM
@angelegiroux how you see a call on your credit card invoice?
how much is the charge?
The credit card entry you see is likely a PM regular plan charge, not a charge to a single call
the number 855-478-2542. is 855-4PUBLIC, is just PM's number to call from landline, just like *611.
Again, that is likely a charge for your regular plan renewal