This is getting frustrating!

[BEER]

Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??

"Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

[CalgaryBen]

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@AE_Collector wrote:

Are you going by the data used figure in self serve? I keep a pretty close eye on my data use adjusting my use as needed to get through the month.

I have had the 75% text even since I have had the 1Gb add-on sitting there.

Interesting.  So another case of YMMV here!  I mainly use the self-serve portal for data monitoring.  I was recently around 984 / 1024 MB but never received any SMS from short-code 611.  The last 75% data usage SMS I received was from mid-August.  Hence my conclusion.

Granted, maybe something broken for my account -- over the summer, I contacted a Mod after being fed up with incorrect notifications, and they apparently sent an internal ticket to their back office team.  (Quite some time ago, I had purchased a 1GB add-on when I was near exhausting my allotment, and ever since then, despite using up the add-on, I've always gotten the 75% notification after around 500-550 MB of the 1024MB, and then the 95% notification close to the correct usage of around 950 MB.)

[AE_Collector]

@CalgaryBen 
Are you going by the data used figure in self serve? I keep a pretty close eye on my data use adjusting my use as needed to get through the month. I find my phone says I have used a fair bit more data than the figure I see on self serve which whether right or wrong it is the one that determines if I've used all my data up. I have had the 75% text even since I have had the 1Gb add-on sitting there.

AE_Collector

[CalgaryBen]

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@ShawnC13 wrote:

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if I were to get close to my 12GB of data over 30 90 days I would expect to see messages that I have reached 75% 90% and 95% even though I do have extra data available through the bonus' and promos 

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But in practice, that's not what happens (at least, in my experience).  I'm on a 1GB/30d plan, and historically I got the 75% and 95% SMS notifications within my 30-day cycle.  Now, with the 1GB Promo sitting in my account from the end of August, I no longer get the notifications (I pretty much stay within 1GB data usage each month, but normally trigger at least the 75% notification near the end of my cycle).

It's forced me to be a bit extra diligent in monitoring my data usage, to make sure I don't burn through too much data with a background app or something (I like keeping the 1GB as a safety-net).  Not a big deal since I keep an eye on this anyway, but harder to govern with no notifications!

[ShawnC13]

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@hairbag1 wrote:

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@BEER wrote:

Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??

"Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

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If you were to upgrade your current plan to one with Unlimited Canada wide calling...that should cure the problem. The $25 plan provides all the calling to Canada you ever need, without hearing that message. Plus you get a good taste of data as well.

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While that would work that would also have the member spending $10 a month more than they currently are. The member had the plan and the add-ons to suit their needs.  This was about the notification of plan almost used up when they had minutes purchased for back up when the plan minutes are used

[AE_Collector]

I get text messages about my monthly renewal coming up telling me to make sure I have funds available even though I have Autopay. It doesn't particularly bother me, I prefer being kept informed to finding out the hard way when something goes wrong. If you knew you were down to just a few minutes left in your $5/500 Canada calling add-on you may appreciate being texted to tell you that you are approaching the last of your plans included minutes.

AE_Collector

[geopublic]

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@BEER wrote:

Every so often - actually recently more often I have to try several times just to make a simple local voice call.

@BEER  that sounds like a network connectivity (weak signal) or a device issue.

Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??

"Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

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That message is referring to your plan minutes. The system unfortunately is not aware of your addon minutes.

[hairbag1]

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@BEER wrote:

Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??

"Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

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If you were to upgrade your current plan to one with Unlimited Canada wide calling...that should cure the problem. The $25 plan provides all the calling to Canada you ever need, without hearing that message. Plus you get a good taste of data as well.

[ShawnC13 · Accepted solution]

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@BEER wrote:

Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??

"Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

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I can see how that is frustrating, technically the message is correct though as those messages would be based on your actual plan that you have purchased.  Add-ons aren't considered into that calculation.  I haven't reached the limit yet but if I were to get close to my 12GB of data over 30 90 days I would expect to see messages that I have reached 75% 90% and 95% even though I do have extra data available through the bonus' and promos 

[computergeek541]

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@BEER wrote:

Every so often - actually recently more often I have to try several times just to make a simple local voice call. Also even though I have more then 500 minute add on in my plan I regularly get messages as I cut and pasting below. ---- What gives??

"Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

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I agree that ideally you shouldn't be getting messages about that when you have a 500 minute add-on. I'm not sure that there is an actually an issue with the account, but rather that the main plan's mnutes really are low. The system that sends these warnings out might not know to check for add-on minutes. It'll be interesting to to know after using 10 minutes if your service keeps working - which it should.