This is fraud

[Kp33]

I used public mobile for a one time eSIM back in June for a trip to the states - experience was fine, easy to use. 
flash forward to Dec 21, I check my credit card statement and see a recent charge from public mobile… after resetting my password etc I signed in to see that they started charging me a monthly plan in November. Interestingly enough I hadn’t signed in or even considered using the service since June. All I can find on their site for customer service support is a useless chatbot. 
takeaway, if you are planning to use this for a onetime eSIM delete your credit card information after doing so or just use another provider that won’t just randomly start charging your card a few months down the line. Clearly this is bad business practice and I’m lucky to have caught this after only 2 months

[HALIMACS]

---

@kb_mv wrote:

@Kp33 There is no such thing here as a "one time" e-sim for travel. When you took the plan I'm guessing you didn't do anything to stop it when you were done so every 30 days it auto renewed. It isn't like a real travel sim like Airalo. Unless you "Unsubscribe" from your plan PM doesn't know you don't want service anymore. That isn't fraud.

---

Exactly @kb_mv 

I would anticipate that @Kp33 did not read what they were signing up for.

Every new activation requires a credit card and is automatically registered for auto-pay, which means auto-renewal every 30 days.

There are no expiring plans here unless a user changes their payment card to an inactive one or one with a zero balance as may be with a Debit Visa or M/C.

The only other user option is to turn off the auto-subscribe feature after one no longer uses the service.

So, to summarize, @Kp33 , no fraud here.   Simply user error.   Sorry to be the bearer of bad news.

[kb_mv]

@Kp33 There is no such thing here as a "one time" e-sim for travel. When you took the plan I'm guessing you didn't do anything to stop it when you were done so every 30 days it auto renewed. It isn't like a real travel sim like Airalo. Unless you "Unsubscribe" from your plan PM doesn't know you don't want service anymore. That isn't fraud.

[Phil_Adelphus]

@Kp33   I was wondering the same thing as @hairbag1  .  When you sign up for a Public Mobile plan it is set up for automatic 30 day payments by default.  So to stop that you need to log in and toggle the "subscribed" button to "unsubscribed".  Or, as has been noted, port your number to another carrier which closes your Public Mobile account immediately.  That you can still log in to your account suggests it was not unsubscribed or ported.  If you toggle "subscribed" to "unsubscribed" it stops the auto-pay and the account is deactivated after 90 days of non-payment.

[hairbag1]

@Kp33 

if you did nothing to deactivate the account after June, you likely have been paying ever since you started the account....not just November. If you did nothing to actually deactivate your account after June...how would anyone know to stop billing you ?

[Kp33]

Thanks, the ticket page was not loading so the private message comment was helpful. Contacting my credit card to report fraudulent payments will be a last resort as I hope public mobile will realize they are in the wrong here. Thanks for your input!

[hairbag1]

@Kp33 

you only needed the plan for June...so how did you deactivate the account after June ? Did you message Customer Support asking for your account to be closed and to remove cc info ? Did you port your PM number to a new provider which would automatically deactivate your PM account ?

[eddieO]

@Kp33 sounds very strange indeed. Reach out to the support agent and ask them to remove your credit card that is on file, you won't be able to remove it yourself through the app or website.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

*edited: Another option is to contact your credit card company and ask them to do a stop payment on PM but you will still need to contact someone at PM to see if they will reverse the charges.