Texts working but not phone line

[Tugs]

When people call my number or if I call my own number from another phone to retrieve voice messages I get a voice message that’s says « The client you are trying to reach is unavailable at this moment please try again later »

[Tugs]

Understood sorry 

[BKNS27]

@Tugs 

I was referring to @khamvongkhemphe with the same issue. They highjacked your post.

[Tugs]

I have been with PM for several years, not Fido

[khamvongkhemphe]

Okay ty for the help It will have to be tomorrow will the link in my inbox work tomorrow?

[khamvongkhemphe]

Okay ty for the help It will have to be tomorrow will the link in my inbox work tomorrow?

[khamvongkhemphe]

I meant from fido not pm 

[BKNS27]

@khamvongkhemphe 

Did you reply to the text with YES with the Fido SIM in your phone? There is a 90 minute window for you to reply or the porting is incomplete.

So you need to contact a CS_Agent to restart the porting process for you so leave the Fido SIM in your phone.

[khamvongkhemphe]

---

@softech wrote:

@khamvongkhemphe did you just port in your number from another provider??

---

yes from Fido Thursday of last week 

[BKNS27]

@Tugs 

Check to see if there is an outage in your area. Outage map:

https://istheservicedowncanada.com/status/telus/map 

[khamvongkhemphe]

My friend that set me up has been with pm for 3 years he calls my # np others get the message customer your calling in unavailible 

[softech]

@khamvongkhemphe 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[softech]

@Tugs please try to power off the phone for 5 mins and power up and try 

if that does not work, try to change the Preferred network type or network mode to 3G only 

If possible, try your PM sim in another phone 

Or try the phone in another area to confirm if it is just a local network issue

[khamvongkhemphe]

Yes from Fido

[Tugs]

Haven’t a clue

[Tugs]

No been with Public Mobile for years, same number

[softech]

@khamvongkhemphe did you just port in your number from another provider??

[khamvongkhemphe]

I am also haveing the same issue what is going on