cancel
Showing results for 
Search instead for 
Did you mean: 

Texting

Ivan31
Great Neighbour / Super Voisin

Not receiving texts after recent sign up (yesterday).  Outgoing texts, emails and phone calls are working fine.

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Ivan31 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Need Help? Let's chat.