02-20-2024 12:53 PM
I recently set my friend up on Public Mobile. He was given a temporary phone number before his was ported. Now whenever he texts me and some of his other friends, the temporary phone number comes up, not his ported number. I can set a text to his ported number but when he responds, it's associated with the temporary number. I have tried deleting the numbers and recreating to no avail. Help! It's very frustrating as I often call from his texts but the number is not in service.
02-20-2024 04:36 PM
HI @Diabla
but you friend's phone rings?
it is best to ask CS agent if the port was completed
please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-20-2024 04:27 PM
I can call the number.
02-20-2024 12:55 PM
HI @Diabla
can you call him with the correct number? It looks like the port is not completed
so, important thing is not text, as the text can be iMessage and not sms. Call his old number and check if his Public Mobile phone rings