Texted promo code

[Kforrest123]

was sent promo code for free data based on loyalty no field to enter this code in account 

[hTideGnow]

hi @Kforrest123 

I trust you know how and where to add the code

and you are not alone.  Many had the same problem.  You will need to ask PM support agent to check and they will certainly add the bonus to your account manually

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@Kforrest123 wrote:

Yes apologies meant code invalid 

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That has been an ongoing issue by the looks of things. It seems PM bulk messages several people who don't actually qualify for it. I'd send PM a message advising they texted you a promo, the promo code is invalid, and that you want the promo. 

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Kforrest123]

Meant to say ‘promo code’ invalid

[Kforrest123]

Yes apologies meant code invalid 

[hairbag1]

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@Kforrest123 wrote:

thank you for the proper link chalupa_batman, but regrettably the link is now invalid 😞 

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The link ?...it's fine; I just tried it myself. Perhaps you mean the code is invalid ?

[Chalupa_Batman]

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@Kforrest123 wrote:

thank you for the proper link chalupa_batman, but regrettably the link is now invalid 😞 

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The link I provided is not invalid. Once you log in, when you click on the link it takes you directly to where you're supposed to go. If you wish to take the long way, log into your account, on the left hand side you'll see Subscriptions and Addons. Click there. The next page you'll see what I shared in the screenshot.

[Kforrest123]

thank you for the proper link chalupa_batman, but regrettably the link is now invalid 😞 

[Chalupa_Batman]

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@Kforrest123 wrote:

was sent promo code for free data based on loyalty no field to enter this code in account 

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Morning @Kforrest123 

Log into your account and go here.

https://myaccount.publicmobile.ca/en/account/my-plan-add-on