Text warning of data usage 95% of limit

[OneN]

I received this text: "Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." 

My account shows way less than 1 GB of my 60 GB limit used. What is happening?

[stumble]

Hello  hTideGnow

Thank you for your response. I have since corresponded with two different agents at PM. Both have stated that I used 6 GB of data within 5 days of my account renewal. The most recent agent's email included a generic table of account usage that didn't include any of my account information on it. The table they sent looked nothing like the table that I downloaded of my account usage nor does it match the online usage history associated with my account.  I have suggested that they are looking at the wrong account. Their email interface doesn't allow me to send them attachments or links of what I see. At this point, other than finding another provider, I'm at a loss.   Are there any other helpful suggestions?

[hTideGnow]

hi @stumble if you confirmed you only used 10 Mb and just renewed not many days ago, ignore the text

if you can't ignore it, report to PM agent 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[stumble]

Hello

I can't ignore the text message because the usage on my public mobile account says I've used 6 GB of data despite the fact that my PM usage history shows less than 10 MB since my account renewed several days ago. My phone also shows less than 10MB of data used. How is it possible that Public Mobile can show my date usage at 6GB? I've also reached out to PM and their CS-Agent only responds with asking me to check my data usage.  Does anyone know how to reach a supervisor at PM? Or someone with knowledge about this problem? 

[stumble]

Hi,

I can't ignore the text message because the usage on my public mobile account says I've used 6 GB of data despite the fact that my usage history shows less than 10 MB since my account renewed several days ago. My phone also shows less than 10MB of data used. How is it possible that Public Mobile can show my date usage at 6GB? 

[BytheBay]

I was getting those pretty regularly right after my plan renewed (???) Then, yesterday, I received NO low data warning, and ran out while I was using navigation.  (I had flipped to a new plan 2-weeks before and assumed I had more than enough data, but PM didn't activate the change.) 

[mauigerl]

Same here 

what’s up with that? 

[Muhe]

Hello how do I stop subscription? I don’t know what the email address is. I don’t know how this account is created. The possibility the email I have is citizen.86@ hotmail.com

[KeiT]

Got the same message and I never ever use more than a tiny fraction of my data!!

[HAC_264]

Exactly the same here but that was yesterday, Monday, the day of my monthly renewal.  Today my account is all back to normal.  But I do think that PM should be sending a message regarding the error.

[HAC_264]

It's clearly an error but I absolutely agree that they should be sending out a message regarding it.  It freaked me out when I got the message yesterday.  But my account is looking perfect today.

[Nod1]

If its a PM error, why are they not sending out a message to state that fact

[Robert_55555]

i got it as well.
My subscription just renewed literally one hour ago - and my dashboard is saying 4.4 GB used - impossible!
And i just got another :'Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options.

I think their whole system is on the verge of a breakdown!

[arrow22]

Same message here@ midnight! Woke me up and pissed me off! PM needs to do better!!

[Isthatok74]

Same problem here

[Robert_O]

Same here...and I don't even use data.

[Mon3]

This happened to me too, but I only used a fraction of my data.  Tried calling PM at 611 but got a message saying my service has been suspended and I need to make a payment to resume my service.  My PM subscription however, is already paid in full.  Hope this gets resolved soon!

[hyT]

Same message received. My app shows 0 of 75 GB used because I have only used WiFi since my recent subscription renewal.

[CharlieWhisky]

Yes they should… hope they are working on a fix!

[HAC_264]

I got the same message.  If it were a message sent in error, shouldn't Public Mobile send out a retraction??  I'm way under 95% data too!!

[CharlieWhisky]

Hi, it’s a Public Mobile error, you can ignore the message.